Cancellation Policy

In order to be respectful to the needs of other clients, I ask that you let me know promptly if you are unable to attend an appointment. Appointments are in high demand, and a booked appointment is time that I schedule for your exclusive use. Providing early cancellation gives me the opportunity to provide timely care to another client.

If it is necessary to cancel your scheduled appointment, I require you to call/email at least 24 business hours in advance. Monday appointments must be cancelled by 12:00 pm noon on Friday, and appointments scheduled for the first day following a holiday must be cancelled by 12:00 pm noon on the last business day before the holiday. Appointments that are not cancelled within policy guidelines will incur a charge equivalent to the scheduled session’s full fee. Exceptions can be made for extenuating circumstances.   Outstanding balances must be paid in full prior to rescheduling.

To cancel appointments, please email me at info@melissapyne.com or call (519) 807-263.