In order to be respectful to the needs of other clients, I ask that you let me know promptly if you are unable to attend an appointment. Appointments are in high demand, and a booked appointment is time that I schedule for your exclusive use. Providing early cancellation gives me the opportunity to provide timely care to another client.

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If it is necessary to cancel your scheduled appointment, I require you to call/email at least 24 business hours in advance. Monday appointments must be cancelled by 12:00 pm noon on Friday, and appointments scheduled for the first day following a holiday must be cancelled by 12:00 pm noon on the last business day before the holiday. Appointments that are not cancelled within policy guidelines will incur a charge equivalent to the scheduled session’s full fee. Exceptions can be made for extenuating circumstances.   Outstanding balances must be paid in full prior to rescheduling.

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To cancel appointments, please email me at info@melissapyne.com or call (519) 807-263.